Returns & Refunds Policy

Returns & Refunds Policy – Hassle-Free Shopping Guarantee

We want you to love your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

• Items must be returned within 14 days of delivery.

• Returned products must be unused, in the same condition as received, and in the original packaging.

2. Non-Returnable Items

• Final sale and clearance items

• Personalized or customized products

• Perishable or hygiene-sensitive products (e.g., beauty products, undergarments)

3. How to Initiate a Return

• Email us at [support@foxina.co] with your order number, the item(s) you wish to return, and the reason.

• We will review your request and respond within 1–2 business days with return instructions.

4. Refund Processing

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• Approved refunds are processed to the original payment method within 5–7 business days.

5. Return Shipping Costs

• Customers are responsible for return shipping unless the return is due to a defective or incorrect item.

6. Late or Missing Refunds

• If you haven’t received a refund within 10 business days, check with your bank, then contact us if needed.